![]() ![]() ![]() Mail forwards cannot be used with mail clients. Mail setup in a client can only be achieved using a small or big traditional mailbox. Hover supports an IMAP or POP connection only. If you are within the Michigan Medicine network or Michigan Medicine VPN, you will need to use .Hover mail can be set up using third-party email clients like Outlook, Apple Mail, and Mozilla Thunderbird on your computer, smartphone, or tablet. Depending on your client’s DNS resolvers and general network configuration, one of these addresses should solve your issue. Important: In some cases where is unable to resolve to a routable address, try using either or. Check your ISP's website or contact your ISP for instructions and assistance. In that case, you must use your ISP's recommended SMTP server settings. If you are using an ISP other than U-M MWireless (e.g., Comcast, APL, SBC, etc.), your ISP may be blocking access to ITS's SMTP server. Check your ISP (i.e., Internet Service Provider).Visit the software's help center to find more information on how to do this. If this is indeed the cause, set your security software so that it does not block those ports. Try disabling that software, then testing again. If you are running personal firewall software or anti-virus software other than the versions of VirusScan for Windows or Sophos Anti-Virus for Mac that ITS distributes, it is possible that your security software is blocking port 465 or 587. Check your firewall and anti-virus software.The port number for SMTP should be either 465 (used by most Microsoft mail programs) or 587 (used by most non-Microsoft mail programs).In some programs, we recommend that you select TLS. The SMTP/outgoing mail server should be.If you are unable to send mail after changing your settings, try the following troubleshooting tips: Check the This server requires a secure connection (SSL) box.Choose these settings on the Advanced tab:.Click the Use same settings as my incoming mail server radio button and then click OK.Click Settings under Outgoing Mail Server.Check the My server requires authentication box.Choose these settings on the Servers tab:. ![]() Select the Accounts to use and click Properties.Click Close when the tests are complete.Note: You can use SMTP port 587 with TLS if the above outgoing configuration fails. Outgoing server: SSL (encrypted connection).Incoming server (IMAP): SSL (encrypted connection).Click the Advanced tab and choose these settings:.Check the My outgoing server (SMTP) requires authentication box.Click the Outgoing Server tab and choose the following settings:.User Name: Your University of Michigan email address (e.g., Click More Settings.Email Address: Your University of Michigan email address (e.g., Account Type: IMAP.Your Name: Your name as you want it to appear when sending messages.Choose these settings in the Add Account window:.Select Manual setup or additional server types and then click Next.From the File menu, select Add Account.Close the Accounts window and save your changes.Continue until all the unused servers are removed. Select a server that you do not use and click Remove Server.Select Edit Server List from the Outgoing Mail Server (SMTP) drop-down list..Important: The only server in the list should be (and your uniqname may appear next to the server name.) Note: Apple Mail sometimes reverts to its old SMTP settings, so we recommend that you remove any old SMTP server entries. Select Password from the Authentication drop-down list.Check the Use Secure Sockets Layer (SSL) box.Important: Do not change the Account Type setting. Select the account to modify or click + to create a new account. ![]() Google does not support the use of third-party apps or incidents that might result from using them. ITS does not provide configuration assistance or additional support for using any third-party apps or clients. Third-party apps and clients are created by a group or company other than Google. Caution: ITS recommends using only apps and clients created and supported by Google or web browsers to connect to U-M Google accounts. ![]()
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